FAQs

Ans: ekaana is new shopping experience, a reverse offer platform. We help you save big by bringing best prices from our seller partners.

Ans: Ekaana’s reverse offer platform brings you best prices, better than from other online and offline stores. With Ekaana protection policy, we manage the quality control and the delivery to give you great shopping experience.

Ans: An item may be eligible for return if it is specified in the offer details. Item marked as "non-returnable" in the offer details cannot be returned. An item can be returned if the item is within the applicable return window specified in the offer and if it satisfies the following conditions:

  • Item is delivered in a physically damaged condition
  • Item is different from what was ordered
  • Item has missing parts or accessories

All “returnable” items must be returned in original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you.

Ans: You can cancel an order if your order hasn't been shipped. To cancel an order

  1. Go to Your Orders
  2. Click on Cancel Items.

After cancelling an order, we'll email you a confirmation message along with the refund details.

Ans: In order to cancel an order

  1. Go to “Your Orders”
  2. Select the order you want to cancel.
  3. Click on the “Cancel Order”

Ans: In order to create a return request on an order

  1. Go to “Your Orders”
  2. Select the order/item you want to return.
  3. Click on the “Return”
  4. Provide the required details

Ans: Pick up of a returned item can take between 48 hours to 4 days.

Ans: Refund is initiated instantly after you cancel an order. It may take 1 to 15 days before the refunded amount is reflected in your account.

Ans: Credit card EMI options vary from bank to bank. Following are the standard charges from different banks for EMI options.

Bank Name3 months6 months9 months12 months
ICICI Bank13%13%13%13%
CITY Bank13%13%15%15%
State Bank of India14%14%14%14%
HDFC Bank13%13%14%14%
American Express12%12%12%12%
Axis Bank12%12%13%13%
IndusInd Bank13%13%13%13%
Kotak Bank12%12%14%14%
Standard Charted Bank13%13%14%14%
Yes Bank12%12%13%13%
Ratnakar Bank13%13%13%13%
HSBC12.5%12.5%13.5%13.5%

Ans: Yes, GST and VAT charges are refunded when you cancel or return an order.